Terms of Service

By creating an account or using Decidi (the “service”), you agree to these terms. If you do not agree, do not use the service. If you use Decidi on behalf of an organisation, you confirm you are authorised to bind that organisation to these terms.

Decidi is an AI decision-support tool. You submit a decision or brief, choose a council of AI minds and a depth level, and the service convenes a structured debate between live AI models — optionally layered with expert personas — and produces an AI-generated verdict and supporting outputs. Every contribution and verdict is machine-generated.

You must be at least 18 years old to use Decidi. You are responsible for keeping your account credentials secure and for all activity under your account. Provide accurate information when you sign up, and let us know promptly if you believe your account has been compromised.

Decidi runs on prepaid credits. Credits are a unit of access to model usage — they are not money, carry no cash value, and are non-transferable. Each debate is metered by the actual model usage it consumes, so a longer or deeper debate costs more than a short one.

• You see an estimate of the credit cost before you run a debate.
• Credits are debited from your balance based on the real token usage of the models that contributed.
• If a model call fails, that failed call is not charged — any credits already reserved for it are refunded to your balance.
• Free starter credits may be granted at our discretion and are subject to the same rules.

You agree not to use Decidi to:

• Break the law, or generate content that is illegal, harmful, hateful, or that exploits or endangers others.
• Infringe anyone’s intellectual property, privacy or other rights.
• Harass, abuse, defame or threaten any person.
• Attempt to access, extract or interfere with other users’ data, our systems, or the underlying model providers.
• Probe, scrape, overload, reverse-engineer or circumvent the service, its rate limits or its security.
• Resell or redistribute the service in a way that misrepresents AI output as human or professional advice.

You own the inputs you submit and the outputs generated for you. As between you and Decidi, the debates and verdicts produced from your briefs are yours to use. You grant us a limited licence to process your inputs and store your outputs only as needed to operate the service for you.

We own the Decidi platform — the software, design, brand, persona library and the way the council is orchestrated. These terms grant you a licence to use the service, not any ownership of it.

Decidi’s debates are powered by third-party AI models from OpenAI, Anthropic, Google and xAI, accessed through the FastRouter gateway. Your use of those outputs is also subject to the providers’ usage policies. We do not control and are not responsible for the content those models generate, and availability of any particular model is not guaranteed.

Credits are purchased through our payment processors — Yoco or Paystack, depending on your region and method — who handle your card details directly; we never store full card numbers. Charges are settled in South African Rand (ZAR). Prices shown in US dollars are a reference only: you are charged the equivalent rand amount (shown before you pay), and your own bank or card issuer applies its currency-conversion rate and any cross-border fee, which we do not control. Where VAT applies it is charged in addition to, or as shown within, the displayed price, and a business invoice is available on request.

Except where required by law, credit purchases are non-refundable once credits are added to your balance. If you are a consumer in a jurisdiction with a statutory right of withdrawal (for example, the EU/UK 14-day cooling-off right on digital purchases), that right applies until you begin using the credits; by spending any credits you request immediate supply and acknowledge the right is then exhausted. Our fair-billing guarantee — an automatic refund of credits for a result that genuinely fails our quality bar — applies in addition to your legal rights. To raise a billing query, email support@decidi.ai.

Alongside one-off credit packs, Decidi offers optional subscription plans that include a monthly credit allowance and member benefits. When you subscribe, you agree that the plan renews automaticallyeach month until you cancel: your payment method is charged the then-current plan price at the start of every billing period, and that period’s credit allowance is added to your balance. The price and the credits you receive are shown before you subscribe.

• You can cancel at any time from your account — cancelling stops all future renewals and charges.
• When you cancel, you keep any credits already in your balance, and you can resubscribe whenever you like.
• Because each period’s credits are delivered up front, a cancellation applies to the next renewal — we do not pro-rate or refund the current period (the refund and statutory rights above still apply).
• If we change a plan’s price, we will give you reasonable notice before it applies to your next renewal, so you can cancel beforehand if you prefer.

The service is provided “as is” and “as available”, without warranties of any kind, whether express or implied, including fitness for a particular purpose, accuracy, or uninterrupted availability. We do not warrant that any output is correct, complete or suitable for your purpose.

To the fullest extent permitted by law, Decidi and 8T20 Capital are not liable for any indirect, incidental, special or consequential damages, or for any loss arising from decisions you make in reliance on the service. Where liability cannot be excluded, our total liability to you is limited to the amount you paid us for credits in the three months before the event giving rise to the claim. Nothing in these terms limits liability that cannot lawfully be limited.

You may stop using Decidi and delete your account at any time. We may suspend or terminate access if you breach these terms, misuse the service, or where required to protect the service or other users. On termination, your right to use the service ends; sections that by their nature should survive — including intellectual property, liability and governing law — will continue to apply.

These terms are governed by the laws of the Republic of South Africa, and you agree to the jurisdiction of the South African courts for any dispute, without prejudice to any mandatory consumer-protection rights you have where you live.

We may update these terms as the service evolves. When we make a material change we will update the date above and, where appropriate, notify you. Continuing to use Decidi after an update means you accept the revised terms. Questions about these terms? Email legal@decidi.ai.