Reach a person, not a queue
Decidi is run by a small team, and every message is read by one of us. Three ways in, depending on what you need.
The main way in, and the one to use for anything about an account, a payment or your data — deleting an account, a billing query, a refund, an invoice with your company details on it. Write from the address on the account if you can; it saves a round of questions.
support@decidi.aiThe help panel
The button in the bottom-right corner of every page. Pick a topic — question, bug, feature request, payment problem — leave your email and send. It lands in the same inbox as an email, with the page you were on attached, which is usually the detail that matters most in a bug report.
Open it from any pageSupport line
Published for the times an email is the wrong shape — a payment that has gone wrong, or an account you cannot get back into. It is a small team, so leave a message if nobody picks up and it will be answered by email.
+1 (315) 753-4257What happens after you send it
Your message goes to a human inbox — there is no ticket robot in between, and no deflection loop. We have deliberately not published a response-time promise, because we have not measured one yet and a number we cannot stand behind is worth nothing to you. What we will say is that nothing sits unread, and anything about a payment is treated as urgent.
If your message is about a charge, include the payment reference from your receipt. If it is about a run that went wrong, include the link to it. Either one usually turns two days of back-and-forth into one reply.
Answered already
Decidi is operated by 8T20 Capital LLC. Security disclosures can also be sent to the address published in security.txt.